Regardless of the type and size of your business, everyone understands that communication is very important. The good news for everyone is that there is software out there to make it easier for them and their business.
The widespread popularity of the internet has seen an increase in what is known as Voice over Internet Protocol, otherwise known as ‘VoIP’. This technology involves the usage of the internet as a way of making phone calls.
Businesses no longer need to worry about any high cost of installing telephone equipment with VoIP. And the technology is easily accessible via the internet too.
Further costs can be minimised by integrated hosted VoIP software – instead of installing 10 different lines for example, you can install a single VoIP connection that is separated into 10 lines. Thus, cheaper when you compare it to your traditional telephone systems.
One cost that is traditionally expensive to businesses is when their employees make international calls. However, with hosted VoIP you have the ability to make international calls at a reduce cost, and in some cases, free of charge, when using services such as Skype or Yahoo! Messenger.
Using hosted VoIP software gives some businesses the flexibility they need. This can be especially true of those businesses that have several branches and sales teams that spend a lot of their term operating outside of their office. With the use of VoIP, the head office can communicate easily with their team and even forward calls to their employees in the field from the main office.
This service means you no longer need to worry about losing business deals as a result of missed or unanswered calls. On top of this, employees in the main office can get in touch with their employees wherever they are.
Hosted VoIP gives businesses more features than a traditional phone system. It comes with the usual features such as caller ID, call transfer, forwarding and voice mail, but on top of this there are beneficial features such as call conferencing, virtual receptionist, call queue management and even voicemail transcription.
Such features can only boost a business’ image by appearing more advanced.
The equipment provided by a hosted VoIP system is little and often maintained by the hosting provider themselves. All that is required is an internet-enabled computer and a headset to start using the service… a lot less and a lot cheaper than buying and maintaining several telephone units and switchboards!
For more information on Hosted VoIP systems we recommend visiting LSA Systems – proudly offering IT Support in Essex.