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Technology is one of many factors that determine economic growth. This development is significant for micro and small enterprises because it sets down standards that on the one hand, stimulates it, on the other hand, in terms of rationalizing the management of IT infrastructure, turn out to be a barrier.

The reason for this may be a resistance to the implementation of innovations in own organization, or due to the particularities of such companies a readiness and willingness to act, initiate and test new solutions aimed at rationalization of IT infrastructure management, but without of hardware resources, human, financial and time. Therefore, the restrictions faced by micro and small enterprises are complex matter and the biggest challenge they are facing, from an economic perspective, is to create and maintain a competitive advantage in the market. Often using of different equipment we forget that also its operation has an impact on the efficiency and safety of our work, which translates into the creation and maintenance of mentioned advantage. That is why it is so important to have a foothold in the ITmonit a tool developed thanks to the efforts and experience of the company NEXT SERVICES. The solution created to provide certainty that being a specialized tool for the management of IT infrastructure will guarantee its rationalization of the area and simultaneously will serve to its an innovative co-creation.

Different scale – the same needs

The differences that exist between the micro and small businesses, and medium and large, are mainly due to scale of business. But they share the fact of using the services of external companies. However, in case of organizations with a financial resources and awareness of rational management of IT infrastructure, this has no strictly temporary nature. Such services are based on well thought investment decision, which are often an comprehensively conducted outsourcing protected by a confidentiality agreement (NDA), as well as a guaranteed level of quality of service (SLA). In such circumstances effectively run business may be considered an innovative in relation to the management of IT infrastructure, moreover its increased rationalization may lead to second action thanks to eg. standardization of hardware, to which producer (eg. IBM, CISCO, DELL) provided a monitoring software of its parameters and as a consequence is achievement of additional control. Targeting such a form of management is burdened with high costs, which is why micro and small businesses don’t implement this mechanism.

However, they also require a set of tools to get the most balanced form of management, adjusted to their requirements, needs and financial capabilities and  above all will be an intuitive tool for user unrelated to the IT industry. The SME sector in large part is based on retail sales, which is a good example to show that well-run business must be run efficiently with the greatest sacrifice for the core of the business, so there is no room for an absorption of academic knowledge, how it should be configured to LAN or computer, or a smartphone, and how significant are the proactive measures in the context of the existing IT infrastructure to protect the safety of critical data.

On this aspect of hardware standardization can afford companies having more financial possibilities, so it is unrealistic and common-sense unavailable for those SMEs because it leads to homogeneity of infrastructure, limiting its scalability and limits choices of hardware and preventive-maintenance tools, which by these are offered. It is known that their budget has limitations, what has an impact on shopping choices and criteria determined by the lowest price and parameters that meet only basic operational needs. Therefore, the system used to monitor the infrastructure must consider a wide range of devices available on the market used by the target group of recipients infrastructure management system, and implementation of it can not imply the need to unify the operating system to a specific type and version. For this reason, the e-monitoring and e-support, a two independent e-services of ITmonit perfectly meet the above requirements and fill a niche, undeveloped by expensive solution. ITmonit includes a platform, tools and vendors in an innovative management model of e-service regardless of its providers while offering customers freedom of action, as well as cooperating with them suppliers / outsourcer. One of the results of provide an open platform is the independence of micro and small enterprises from one provider and / or hardware. The next are flexibility, automatism, intuitiveness, compatibility, and security, which include the functionality of e-monitoring and e-support.

Key features include monitoring of the devices parameters, hardware inventory, notifications of overruns an optimal parameters thresholds , remote assistance and dynamically generated reports. Równolegle z nich działa moduł Helpdesk wspiera logistykę prowadzonych obecnie i archiwizowane działalności usługowej. Important features are also  all year long and uninterrupted service availability, compatibility with most hardware available on the market, as well as the inclusion of mobile devices running Android. ITmonit detects devices that are connected to the network, so we can access them regardless of physical location, which is an important element in the popular these days the system of remote work. The system architecture also includes management of components warranty, software and its updates.

In the case of IT infrastructure management you should not only see the cost presented with a vision of development for the purchase of equipment in the new quarter because it is generated with the help of the well established contract with the supplier, efficient and continuous handling of failure, as well as in cooperation with its  tools to management, monitoring and control. As a result, ITmonit meets micro and small businesses to ensure that scale of business was not a limit for fulfilment of needs in the horizon of tomorrow …

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