ITmonit a cloud based distribution model of e-services (SaaS)

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For companies the fourth quarter is the time to intensify their marketing activities, sales and purchasing. They can’t function without a technological background, where stationary devices (eg. work stations), mobile devices (eg. tablet), network (eg. switch) play a key role, and their correct and efficient functioning intensifies profits and ensure security and stability of organization’s work. So, for those who still don’t take into account in the next year’s budget the expenses on implement a system for managing IT infrastructure, or those who in current work felt already severe consequences of its absence we remind the ITmonit and summarize the functionality which was discussed earlier (1 2 3).

The pillars of ITmonit are two independent modules (e-help and e-monitoring) –  first module has been created for users without technical and empirical knowledge of servicing an IT equipment, the second module is directed for people with experience in managing IT infrastructure, and of its administration and servicing. Thanks to this the offer of the company NEXT SERVICES is consistent and uniform, and at the same time leaves no room for understatements resulting from the misleading description of the proposed tools and functionality. An innovation in this context is also opening up to different levels of knowledge and experience. In short, the e-help and e-monitoring are adjusted to the specific needs at different levels. This fact is directly related to the vision of e-service platform ITmonit which main goal is to release micro and small enterprises from the high-budget solutions and the need for having human resources. At the moment the limitation for implementation of infrastructure management system in such organizations is the standardization of equipment. Such activities are implemented in companies with funds for this purpose and the effect on them is obviously beneficial, and a dedicated system optimal, efficient and sufficient. Don’t take into account for obvious reasons, units from other manufacturers. This excludes a situation where we have the ability to add various devices with different operating systems (eg. the popular Android) into a single administrative and management console  – and this is the reality of functioning and the needs of the SME sector. ITmonit has been adapted to those requirements, and also opens up new opportunities previously unavailable on such systems, and by offering a base of suppliers and companies with experience in servicing and optimizing of infrastructure in each of the option of modular e-services, thereby creates a safe space to making contacts with companies which are professionals in a their field. This form of outsourcing facilitates the functioning of the organization allowing it to concentrate on its own business profile and guarantees on its services the presence of reliable subcontractors, reducing both random and temporary relationships type failure-repair-replacement.

ITmonit is based on the cloud distribution model of e-services (SaaS), through which it can offer a solution on favourable financial conditions (subscription payment method). Its implementation is by installation of agents on specific devices and managing them through a website. The result is a lack of system installation requirements on the server, which typically generate higher costs and hamper to make a purchase decisions. Access to the service is via internet connection, so access to reports and monitor of key parameters of the equipment is possible the whole year and at any time of the day. Moreover, such a model allows to avoid slowdowns while adding new devices – and its maintenance, apply new features, update of knowledge base and system updates are vendor’s obligation.

Effective management of IT infrastructure involves using the system tools in order to avoid premature wear of the equipment and failure. What is important, by reducing the amount of equipment intended for disposal, positively affects the environment. For such purposes is dedicated monitoring of parameters of devices, by which shall be determined optimal values of work for components (eg. a workstation). In case of exceeding the optimal values the user is immediately informed about it in work panel in the form of notification, or through e-mail. In ITmonit for this kind of functionality is responsible a notification of exceedance an optimal parameters of components  – thus enabling faster response of the service. The Remote assistance is important from the perspective of notifications concerning slowdowns, inability to run the program or operating system fixation etc., in these and other cases, it can, regardless of the physical location of devices, to help by a remote connection to a hardware by technician or administrator to solve a problem.

In both modules, each user has insight into the entire structure IT equipment which units are illustrated with intuitive icons indicating a specific type of equipment. Illustrating the network an interface allows in an easy and enjoyable way to move between devices to inter alia configure the optimal parameters, collect data on the components associated with unit or detect unauthorized connections to the system. From the perspective of the organization are also important available information regarding installation of the software. This information may prevent damages caused by employees who unknowingly by arbitrary action on software and hardware violate the manufacturer’s licensing terms. ITmonit also allows to locate unused licenses, so if the user has notified a need for license, there is no need for buying a new one. Access to data on the system version or update may help to diagnose the problem, which is arising after installing a particular program, which functionality is limited or even its action is impossible.

Each of the users appreciate the ability to access diversified and synthetic data. For this purpose has been developed dynamically generated  IT infrastructure reports. These include: 1) Status of IT infrastructure Report (shows devices that are connected to the network in specified period of time) 2) The report of current service activities (include ongoing and completed service requests), 3) Network interfaces status report (provides information about network ports in the standings on / off and which devices are connected to organization’s network), 4) Report of defects (it shows to which devices were taken specific service operations and allows to verify quality of the device and quantity of its failures), 5) Update status report (shows which version of the update and the system is installed on the device), 6) Report of installed software and licenses report (specifies when and which software has been installed to simplify its inventory, verification of the legality and updates version).

The difference between e-help and e-monitoring, are the needs resulting from the construction of IT organizations in the SME sector. In the case of the first module it is assumed a participation of an outsourcers in the management of IT infrastructure, and in the second one employment of an administrator. However, one model does not exclude the other, allows, thanks to ITmonit, choose freely between them according to your own needs while securing your own resources to get stability and safety of the company and the opportunity to plan profits without waiting for the losses.

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